Privacy Policy - EkoVitalis

1. Introduction

EkoVitalis respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

2. Data Controller

EkoVitalis
Námestie SNP 9
974 01 Banská Bystrica
Slovakia
Email: [email protected]
Phone: +421 48 621 95 704

3. Information We Collect

3.1 Information You Provide

Name and contact information when you submit inquiries
Email address for communication purposes
Phone number if you choose to provide it
Message content when you contact us

3.2 Automatically Collected Information

IP address and browser information
Pages visited and time spent on our website
Referral source and browsing behavior
Cookie data as described in our Cookie Policy

4. How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide customer support
To process and fulfill orders
To improve our website and services
To send relevant information about products you inquired about
To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent for specific processing activities
Contractual necessity: To fulfill our obligations in providing products and services
Legitimate interests: To improve our services and communicate with customers
Legal obligations: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers who assist in website operations and order fulfillment
Payment processors for secure transaction handling
Legal authorities when required by law

All third parties are required to maintain appropriate data protection standards.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Inquiry data is typically retained for up to 2 years unless longer retention is required.

9. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to certain types of processing
Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

10. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. For detailed information, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

13. International Data Transfers

Your data is primarily processed within the European Economic Area. If data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Phone: +421 48 621 95 704
Address: Námestie SNP 9, 974 01 Banská Bystrica, Slovakia

16. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe your data protection rights have been violated.

This Privacy Policy was last updated in November 2025.